Ordering - Payments - Tokens - Delivery - Subscriptions & Memberships

How can I pay for something custom that’s not a store product or something quoted?

There are occasions where we may customize something for you that doesn’t exactly fit a store product but isn’t something we quote. For this reason we have this product to allow you to pre-pay for a custom service as instructed by our project coordination team: https://www.engineeringexpress.com/product/single-tokens-pre-purchase/ NOTE: Payments made through this system are NOT REFUNDABLE, …

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How To Use Master Plans – TER’s – Calculator Reports Purchased From Engineering Express

READ BELOW BEFORE USING NON SITE-SPECIFIC PERFORMANCE EVALUATIONSFROM ENGINEERING EXPRESS FOR YOUR PROJECT General Information About Non Site-Specific Plans: Certified Performance Evaluations (also referred to as Master Plans, Generic, or Non Site-Specific Plans) you receive contain a physical or digitally certified engineer seal. They are intended to be used to assist in obtaining a building …

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How can you leave my order outside in one of your office pickup boxes?

Pickups have been discontinued from all of our Office Locations. Not to worry, we have free local shipping for minimum fee orders and are happy to work with any of our repeat clients on ways to avoid shipping fees for small orders. Contact us or chat with us online to discuss your express delivery needs …

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I need help ordering a tie down detail for permit

Visit EngineeringExpress.com/store to start your search (Begin by the brand needed then select the type of unit).

How do I know if a payment went through for my online order?

You will get an email to confirm we have received your request once the payment has been approved

How can clients in the South Florida area save money on shipping fees?

If you are a frequent buyer in the South Florida area, consider merging your orders into a single purchase over $100.00 (Digital and/or hard copies) to qualify for free local shipping (Miami Dade, Broward & Palm Beach counties, Florida)

is the 6th Edition Florida Building Code still valid? That’s what it says on my plan.

If the controlling permit for your project is dated prior to Jan 1, 2021, then the 6th Edition Florida Building Code is still valid. Otherwise, you will need to place an order for an updated version of the plan (please visit EngineeringExpress.com/store/ to start your search (We recommend beginning with the brand needed if known …

is the 6th Edition Florida Building Code still valid? That’s what it says on my plan. Read More »

I need to create an NOA / product approval for my product. What’s the process?

Start by reading our articles about product approvals by Clicking Here. You’ll learn when they’re really needed, what information we need, how they help, and much more. > In short, products ‘inside the rule‘ require product approval in Florida. > This is done by a combination of testing & rational analysis as determined by code. …

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I have a different brand product than the one you specify but it’s similar. How can I get mine certified for permit?

This would require the project to be site specific. Please visit EngineeringExpress.com/ExpressPass to apply for access to request a quote for a site-specific project. Click ‘apply for access’, fill the form and in the description box, please give us an idea of the project you are looking for. After submitting a team leader will contact …

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I received a hardcopy (printed) plan and need a digitally signed-sealed file. What do I do?

You will need to place a new order in our online plan store for the same plan but select ‘digitally sealed file’ under the ‘plan format’ option & re-pay for the plan. If you can return the physical plan we will provide Tokens as credits for additional orders. See our Refund policy for more.

I’d like to use an EFT (electronic funds transfer) instead of a credit card. Can you help with that?

See our Pay Page or contact our office for more information.

I placed an order for pickup that now needs to be shipped. What do I do?

Engineering Express discontinued pickup from all of our Office Locations. That option has been removed from our online store in case you are looking for it. Not to worry, we have free local shipping for minimum fee orders and are happy to work with any of our repeat clients on ways to avoid shipping fees …

I placed an order for pickup that now needs to be shipped. What do I do? Read More »

I made a mistake on the zip code of an online digital order. What do I do?

This can only be done if the order has not been processed. Please contact our office for further assistance or use our Live Chat feature.

How can I cancel an online order?

This can only be done if the order has not been processed or shipped. Please contact our office for further assistance or use our Live Chat feature.

I ordered a project through E-Tempest. What’s the process for receiving a digitally signed-sealed file?

Engineering Express provides engineering review & certification of orders placed through E-Tempest shutter software. If you ordered the digitally signed and sealed file from E-Tempest, it will be emailed to you as a PDF attachment. If you requested Hard copies but need a digitally signed – sealed file, please contact E-Tempest directly.

Can I get a discount on volume plan store orders?

Engineering Express has developed an efficient system for volume discounts. Discounts are offered by purchasing Tokens in bulk. This allows volume orders to be spread out over time & products, and also avoids license fee charges. Visit EngineeringExpress.com/Tokens for more information about our token system and bulk discounts.

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