FREQUENTLY ASKED QUESTIONS

Our FAQ includes common company questions, online plan & site specific job ordering, and general questions.

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Ordering – Payments – Tokens – Delivery – Subscriptions & Memberships 26

How can I pay for something custom that’s not a store product or something quoted?

How To Use Master Plans – TER’s – Calculator Reports Purchased From Engineering Express

How can you leave my order outside in one of your office pickup boxes?

I need help ordering a tie down detail for permit

How do I know if a payment went through for my online order?

How can clients in the South Florida area save money on shipping fees?

is the 6th Edition Florida Building Code still valid? That’s what it says on my plan.

I need to create an NOA / product approval for my product. What’s the process?

I have a different brand product than the one you specify but it’s similar. How can I get mine certified for permit?

I received a hardcopy (printed) plan and need a digitally signed-sealed file. What do I do?

I’d like to use an EFT (electronic funds transfer) instead of a credit card. Can you help with that?

I placed an order for pickup that now needs to be shipped. What do I do?

I made a mistake on the zip code of an online digital order. What do I do?

How can I cancel an online order?

I ordered a project through E-Tempest. What’s the process for receiving a digitally signed-sealed file?

Can I get a discount on volume plan store orders?

I’m looking for a model not shown on the chart in a Technical Evaluation Report (TER). What do I do?

How can I clarify my account status with Engineering Express?

How can I confirm you have my current address for shipping?

I have a question about project statuses and what DRAFT means

How do I check the project status of my project with Engineering Express?

How can I get my digitally signed – sealed file resent to me?

This is my first time paying for an invoice. How can I pay?

How do I know if my order is ready for pickup?

Subscription Services Offered by Engineering Express

About Plan Store Tokens

About Plan Store, Calculators & Membership Services 18

The building department is asking for design wind speed – risk category – exposure – address on my master plan – TER What do I tell them?

How can I suggest a master plan for you to provide in your plan store

How To Use Master Plans – TER’s – Calculator Reports Purchased From Engineering Express

I need a wind load chart for window – door – garage door installation. What do I do?

is the 6th Edition Florida Building Code still valid? That’s what it says on my plan.

I heard there’s a calculator online that can help me but I can’t find it. What do I do?

Can you verify the size of the plan I’m going to receive?

How can I verify prices for an online plan? Your site shows a range of prices.

I made a mistake with an online calculator value. How can that be fixed?

I have a technical question on an online plan. Can you help me?

How can I find the sealed wind load chart I’m told I need for permit?

I have a different size generator than those listed on a concrete pad master plan. How can that be added?

I placed an order for engineering through E-Tempest / one of your online affiliates. How can I find out the status?

I need a wind calculation for a roof. Can Engineering Express help with that?

The Readymade master plan I ordered didn’t solve my need. I need a site-specific. What do I do?

I’m a contractor looking to purchase a fence / gate or similar plan. What do I do?

I’m a homeowner looking for a fence & gate (or similar) plan for permit. What do I do?

Instructions for proper use of rooftop equipment wind pressure calculator

About Digital & Hardcopy-Sealed Engineering Work 18

Search our AC model Database

How To Validate A Digital Signature On An Engineers Digitally-Sealed Plan

How To Use Master Plans – TER’s – Calculator Reports Purchased From Engineering Express

How long does it take to get my digitally signed-sealed file sent to me?

Why is there an expiration on digitally signed-sealed plans and how does that work for permitting?

The date on my plans is old – Do I need a plan with a current date?

What is the current Florida Building Code

I have a technical question on an online plan. Can you help me?

I received a hardcopy (printed) plan and need a digitally signed-sealed file. What do I do?

What’s the difference between a hardcopy and a digitally signed – sealed file?

I’m a homeowner in need of a site specific plan / custom project. Can you help?

I received a comment from the city / building department / plan reviewer on an online plan. What do I do?

I placed an order for engineering through E-Tempest / one of your online affiliates. How can I find out the status?

I ordered a project through E-Tempest. What’s the process for receiving a digitally signed-sealed file?

How can I get my digitally signed – sealed file resent to me?

I need to place an online plan order for a digitally signed-sealed file. How does that work?

What digital signing company does Engineering Express use for digitally signing design plans?

Whats The Difference Between a Digitally Signed Plan, Electronic Seal, & Scanned Digital Copy of a Plan?

About Our Site-Specific Project Process (ExpressPass) 24

I have a change in a site specific project that’s in progress / completed. What do I do?

I need to create an NOA / product approval for my product. What’s the process?

I have a different brand product than the one you specify but it’s similar. How can I get mine certified for permit?

I have a different size generator than those listed on a concrete pad master plan. How can that be added?

I need an inspection done. Can you help?

I’m a homeowner in need of a site specific plan / custom project. Can you help?

I received a comment from the city / building department / plan reviewer on an online plan. What do I do?

How can I modify an existing quote request placed through ExpressPass?

I need a wind calculation for a roof. Can Engineering Express help with that?

I can’t find an order that was supposedly emailed to me. What can I do?

How can I change a contact for your ExpressPass site specific project?

I ordered a project through E-Tempest. What’s the process for receiving a digitally signed-sealed file?

I’m looking for a model not shown on the chart in a Technical Evaluation Report (TER). What do I do?

How can I clarify my account status with Engineering Express?

I have a question about project statuses and what DRAFT means

How do I check the project status of my project with Engineering Express?

I have questions about my site-specific project. How can they be answered?

What is the process for submitting site specific projects to Engineering Express?

Starter List In Submitting A Ground Mounted Sign For Evaluation

FREQUENTLY ASKED QUESTIONS ABOUT EXPRESSPASS

CHECKLIST FOR SCREENED ENCLOSURES, OPEN, & ENCLOSED PATIOS – SUNROOMS

Starter List in Evaluating Your Building Component For Product Approvals & TER’s

CAD Drafting Guidelines for Engineering Express Plan Submissions

Typical Information Needed For Engineering Design of a Patio-Pergola Roof

General / Other Frequently Asked Questions 12

I see values for F1 and F2 on Evaluation Reports. What are they?

The building department is asking for design wind speed – risk category – exposure – address on my master plan – TER What do I tell them?

What is the current Florida Building Code

What are your business hours / time that you are open and what is your location?

How can I get a copy of your W-9?

I need an inspection done. Can you help?

I received a comment from the city / building department / plan reviewer on an online plan. What do I do?

I need a wind calculation for a roof. Can Engineering Express help with that?

Can you help me with Florida Product approval or Miami Dade NOA information?

FREQUENTLY ASKED QUESTIONS ABOUT EXPRESSPASS

Glossary of Engineering Terms

Wind Speed vs. Wind Pressure Explained

Engineering 40

Search our AC model Database

I see values for F1 and F2 on Evaluation Reports. What are they?

Learn About Rooftop & Ground Wind Forces for Mechanical Units

About Door Product Pressure Ratings and Water Infiltration

What are Limitations of Small & Large Missile Impact Designs?

Requirements of Substituting Glass Panels In Insulating Glass Systems

Requirements of Substituting Insulated Glass Spacers in Glazed Products

Loss of Capacity Due To Welded Aluminum In Railings – Signs – Structures

What’s the difference between aluminum T5 and T6 temper (like 6063-T5 vs 6063-T6 alloy)?

What is a canopy awning & which wind forces should I use to design?

The Updated Saffir-Simpson Scale

How to Avoid Contact With Aluminum & Dissimilar Metals

Why are spacing, edge distance, and embedment important for concrete anchors?

How To Determine Uplift Reactions For Canopies-Carports-Pergolas

Is Steel or Reinforcing or Fibermesh Required in Posts & Footings of Building Components?

ASCE 7 Main Wind Force vs. Components & Cladding Explained (MWFRS vs. C&C)

Types of At-Grade Footings Explained

ASCE Risk Categories Explained

What Seismic area is my location?

Wind Speed to Wind Pressure For Sunrooms – Canopies – Pergolas Using ASCE 7-16

What are porosity and closure angles when defining a porous building opening?

About Lag Bolts-Screws In Wood – Size – Pullout – Shear

ASCE Wind Speed Risk Category To Use with Signs & Building Components On-Off Buildings

Glossary of Engineering Terms

Metal Fasteners UNC vs Spaced Thread

Perforated Design Method vs. Segmented Design Methods for Shear Walls

Starter List in Evaluating Your Building Component For Pr