company Archives

What are your business hours / time that you are open and what is your location?

Engineering Express is open for business from 8:30 am to 5:00 pm Eastern Time Monday through Friday. We do answer calls & chats before/after hours if we’re available. Visiting Engineering Express is by appointment only and readily available virtually. Find our numerous offices by clicking here. Local pickups for any plans are discontinued & are …

What are your business hours / time that you are open and what is your location? Read More »

FAQ I heard there’s a calculator online that can help me but I can’t find it. What do I do?

You can find all of our public-use calculators here: EngineeringExpress.com/Calculators Engineering Express also provides calculators to manufacturers & clients through private links & membership platforms. If you feel you are looking for one of these hidden calculators, contact the manufacturer that is sponsoring that tool.

FAQ Can you verify the size of the plan I’m going to receive?

Our technical evaluation reports are formatted to 8.5″x 11″. The rest of the plans we provide are in 11″ x 17″ (tabloid) format.

FAQ How can I verify prices for an online plan? Your site shows a range of prices.

All of our plans show two prices, the lowest is the price per hard copy (We sell a minimum of 2 copies which is typically requested by building departments & the minimum fee to maintain the site fees). The higher amount is for the digitally sealed file, which is only provided as a single quantity …

FAQ How can I verify prices for an online plan? Your site shows a range of prices. Read More »

FAQ I made a mistake with an online calculator value. How can that be fixed?

This can only be done if the order has not been processed or shipped. Please contact our office for further assistance or use our Live Chat during business hours.

FAQ I have a change in a site specific project that’s in progress / completed. What do I do?

Please contact our project manager through your ExpressPass dashboard

FAQ I have a technical question on an online plan. Can you help me?

Please email us your question at [email protected] or send us a Live Chat.

FAQ I need to create an NOA / product approval for my product. What’s the process?

See Our Guide To Obtaining The Right Product Approval For You Visit The Guide Summary Of The Guide Start by reading our articles about product approvals by Clicking Here. You’ll learn when they’re really needed, what information we need, how they help, and much more. > In short, products ‘inside the rule‘ require product approval …

FAQ I need to create an NOA / product approval for my product. What’s the process? Read More »

FAQ How can I find the sealed wind load chart I’m told I need for permit?

Use This Link for our plan store to select the wall, garage door, or mechanical wind pressure chart you need. Fill in the wind design parameters you need for your wind load chart order based on information provided by your plan reviewer, architectural plans, or your main design professional.

FAQ How can I get a copy of your W-9?

Please contact our office to assist you with a current copy or use the Live Chat.

FAQ I have a different brand product than the one you specify but it’s similar. How can I get mine certified for permit?

This would require the project to be site specific. Please visit EngineeringExpress.com/ExpressPass to apply for access to request a quote for a site-specific project. Click ‘apply for access’, fill the form and in the description box, please give us an idea of the project you are looking for. After submitting a team leader will contact …

FAQ I have a different brand product than the one you specify but it’s similar. How can I get mine certified for permit? Read More »

FAQ I have a different size generator than those listed on a concrete pad master plan. How can that be added?

FAQ I have a different size generator than those listed on a concrete pad master plan. How can that be added? Read More »

FAQ I received a hardcopy (printed) plan and need a digitally signed-sealed file. What do I do?

You will need to place a new order in our online plan store for the same plan but select ‘digitally sealed file’ under the ‘plan format’ option & re-pay for the plan. If you can return the physical plan we will provide Tokens as credits for additional orders. See our Refund policy for more.

FAQ I’d like to use an EFT (electronic funds transfer) or ACH instead of a credit card. Can you help with that?

See our Pay Page or contact our office for more information.

FAQ I need an inspection done. Can you help?

Due to our exposive national demand & specialized design expertise, Engineering Express no longer performs inspections. Visit EngineeringExpress.com/directory/ for a list of S. Florida engineering firms that could help you with your request or search online for a local engineer near you.

FAQ What’s the difference between a hardcopy and a digitally signed – sealed file?

Hard copies are only to be used physically and digitally signed and sealed files electronically only. You can find more information here: EngineeringExpress.com/wiki/whats-the-difference-between-a-digitally-sealed-plan-and-a-scanned-digital-copy-of-a-plan

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